RockAuto Privacy Policy
RockAuto Parts Online Catalog
RockAuto Parts Online Catalog: Shop with Confidence
About Us
RockAuto
RockAuto.com
Visit RockAuto.com for a streamlined, user-friendly shopping experience. Our website makes it easy to find the exact parts you need by searching by make, model, or category. With fast shipping and exceptional customer service, RockAuto.com is your go-to auto parts destination.
Rock Auto Parts Canada customers can now access our high-quality auto parts with fast and reliable shipping. From engine components to maintenance items, RockAuto ensures Canadians have the same great service and savings that we provide to customers in the U.S. and beyond.
At Rock Auto Parts Online Store, we offer a comprehensive selection of automotive parts and accessories for every vehicle. Whether you need essential components or specialized parts, our extensive inventory ensures you can find exactly what you're looking for, all at affordable prices.
RockAuto Parts provides a diverse range of parts for cars, trucks, and SUVs. Our online catalog makes it easy to find what you need, whether you're replacing a part or upgrading your vehicle. With unbeatable prices and a user-friendly interface, RockAuto is here to support your auto repair needs.
RockAuto is your trusted supplier for quality auto parts. With a wide range of OEM and aftermarket options, we cater to every car owner, mechanic, and enthusiast. Our goal is to make vehicle maintenance and repairs as convenient and cost-effective as possible.
RockAuto.com is a leading destination for buying auto parts online. Our platform ensures a hassle-free shopping experience, with clear product descriptions, competitive prices, and swift delivery. Shop with confidence at RockAuto.com and get the parts you need delivered right to your door.
1. Information We Collect
- Personal identification information, such as your name, email address, phone number, shipping and billing addresses, and date of birth;
- Payment information, including credit card details, debit card information, and other payment method details (processed through third-party payment processors);
- Account information, such as your username, password, and order history;
- Vehicle information, including make, model, year, VIN, and vehicle configuration, to help you find the right auto parts;
- Communications with us, such as emails, chat logs, and customer service inquiries.
2. How We Use Your Information
- Process and fulfill your orders for auto parts and accessories, including verifying payment details, arranging shipping, and providing order updates;
- Manage your account, including accessing order history, updating personal details, and processing returns or exchanges;
- Improve our Services, Website functionality, and product offerings by analyzing usage data and customer feedback;
- Personalize your experience, such as recommending auto parts based on your vehicle information and purchase history;
- Communicate with you, including sending order confirmations, shipping notifications, customer service responses, and promotional offers (you may opt out of promotional communications at any time);
- Protect against fraud, unauthorized access, and other security risks to ensure the safety of your information and our Services;
- Comply with legal obligations, such as tax requirements, consumer protection laws, and law enforcement requests.
3. Disclosure of Your Information
- Payment processors (e.g., PayPal, credit card companies) to process transactions securely;
- Shipping and logistics providers (e.g., FedEx, UPS) to deliver your auto parts orders;
- IT service providers who maintain our Website, host data, and provide cybersecurity services;
- Marketing partners (only with your consent) to send targeted offers related to auto parts and vehicle maintenance.
4. Data Security
5. Your Rights and Choices
6. Children’s Privacy
7. Changes to This Privacy Policy
8. Contact Us
Questions
What is RockAuto?
RockAuto is an online auto parts retailer offering a wide range of vehicle parts for all makes and models. With competitive pricing, fast shipping, and an easy-to-navigate website, RockAuto makes it simple to find and order the auto parts you need, all from the comfort of your home.
RockAuto offers a wide variety of auto parts including engine components, brakes, suspension parts, transmission parts, electrical parts, and accessories. Whether you need parts for a repair or upgrade, RockAuto has everything you need for most vehicles and models.
To find the right part, enter your vehicle’s make, model, and year on the homepage. RockAuto’s detailed product descriptions, part numbers, and images help ensure compatibility. You can also search by category, or use part numbers to match your exact needs.
Product availability is displayed on each item’s page. If an item is unavailable, it may show as “out of stock” or indicate a backorder. For updates on specific parts or if you need help finding alternatives, contact RockAuto customer service.
Shipping times vary based on your location and the shipping method chosen. Typically, domestic orders arrive in 2-7 business days. For international shipping, delivery times may vary based on the destination. Tracking details are provided after shipment.
RockAuto sells both OEM (Original Equipment Manufacturer) and aftermarket parts. Each product page clearly indicates whether the part is OEM or aftermarket. You can choose based on your preference for quality, price, or brand.
Orders are processed quickly at RockAuto. If you need to make changes, contact customer service immediately. If the order has already shipped, you will need to follow the return process. Modifications are not possible once the order is fulfilled.
To redeem a gift certificate, simply enter the gift certificate number during checkout. The amount will be applied to your total order. If the value of the gift certificate exceeds your order total, the remaining balance will be available for future use.
Most parts come with a manufacturer’s warranty, which is outlined in the product description. If you need warranty assistance, you can contact RockAuto’s customer service or directly reach out to the part manufacturer for guidance on claims and returns.
Each product page on RockAuto includes detailed fitment information, including compatibility based on vehicle make, model, and year. If you’re unsure, use the vehicle selector tool to confirm the part’s compatibility, or contact RockAuto customer support for assistance.
Once your order ships, RockAuto sends a tracking number via email. You can track your order on the carrier’s website or log in to your RockAuto account for status updates. All orders can be tracked directly through the “My Account” section on the website.
