RockAuto Terms & Conditions
Rock Auto Parts
Rock Auto Parts: Your One-Stop Auto Parts Shop
About Us
RockAuto
RockAuto.com
Visit RockAuto.com for a streamlined, user-friendly shopping experience. Our website makes it easy to find the exact parts you need by searching by make, model, or category. With fast shipping and exceptional customer service, RockAuto.com is your go-to auto parts destination.
Rock Auto Parts Canada customers can now access our high-quality auto parts with fast and reliable shipping. From engine components to maintenance items, RockAuto ensures Canadians have the same great service and savings that we provide to customers in the U.S. and beyond.
At Rock Auto Parts Online Store, we offer a comprehensive selection of automotive parts and accessories for every vehicle. Whether you need essential components or specialized parts, our extensive inventory ensures you can find exactly what you're looking for, all at affordable prices.
RockAuto Parts provides a diverse range of parts for cars, trucks, and SUVs. Our online catalog makes it easy to find what you need, whether you're replacing a part or upgrading your vehicle. With unbeatable prices and a user-friendly interface, RockAuto is here to support your auto repair needs.
RockAuto is your trusted supplier for quality auto parts. With a wide range of OEM and aftermarket options, we cater to every car owner, mechanic, and enthusiast. Our goal is to make vehicle maintenance and repairs as convenient and cost-effective as possible.
RockAuto.com is a leading destination for buying auto parts online. Our platform ensures a hassle-free shopping experience, with clear product descriptions, competitive prices, and swift delivery. Shop with confidence at RockAuto.com and get the parts you need delivered right to your door.
Welcome to RockAuto! By accessing and using our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
RockAuto is an online retailer specializing in the sale of automotive parts, accessories, and tools. By using our website, you acknowledge and agree to comply with all applicable laws, regulations, and these Terms & Conditions. If you do not agree with these terms, you should not use our website.
2. Product Availability
We strive to keep our product listings as accurate and up-to-date as possible. However, product availability is subject to change without notice, and we cannot guarantee that every item listed on our website will be in stock at the time of your order. In the event that a product is unavailable, we will notify you via email and provide alternatives, such as backordering or suggesting similar products.
3. Ordering and Payment
When placing an order on RockAuto, you are making an offer to purchase the items in your cart at the prices and terms specified. Orders will only be processed after successful payment is received. We accept various forms of payment, including credit cards, debit cards, and PayPal. By providing your payment details, you warrant that the information is accurate and complete.
4. Shipping and Delivery
We offer shipping to a wide range of locations, including international destinations. Shipping fees are calculated based on the size, weight, and delivery location of your order. Delivery times are estimated and may vary depending on factors such as shipping method, location, and carrier delays. RockAuto is not responsible for delays or damage caused by the shipping carrier.
5. Returns and Refunds
RockAuto offers a return policy for most products, allowing you to return unused and unopened items within a set period. Please check individual product pages for specific return details. Refunds are processed once the returned item is received and inspected. Return shipping costs are the responsibility of the customer, unless the item is defective or damaged. Please ensure that items are returned in their original packaging.
6. Warranty
RockAuto provides warranties on certain products as specified by the manufacturer. Warranty details can be found on the product page for each item. The manufacturer’s warranty covers defects in materials and workmanship but does not cover damage resulting from improper installation, use, or accidents. For warranty claims, please contact the manufacturer directly or RockAuto’s customer service team.
7. Account Creation and Security
While you can make purchases without creating an account, creating an account with RockAuto provides added benefits, such as easy access to order history and saved shipping information. You are responsible for maintaining the confidentiality of your account details, including your username and password. RockAuto is not liable for any unauthorized access to your account.
8. Limitation of Liability
RockAuto is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased from us. This includes, but is not limited to, damages for lost profits, loss of data, or any other losses resulting from product defects, delays, or shipping issues. Our liability is limited to the total amount paid for the product(s) in question.
9. Privacy Policy
RockAuto respects your privacy and is committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy, which forms part of these Terms & Conditions. By using our website, you consent to the collection and use of your personal data as outlined in the Privacy Policy.
10. Intellectual Property
All content on the RockAuto website, including text, graphics, logos, images, and software, is the property of RockAuto or its affiliates and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content from the website without express written permission from RockAuto.
11. User-Generated Content
By submitting any content to RockAuto, including reviews, comments, and suggestions, you grant us a non-exclusive, royalty-free license to use, modify, and distribute that content for promotional and marketing purposes. You are solely responsible for the content you submit, and by doing so, you agree that it will not violate any third-party rights or applicable laws.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the state in which RockAuto operates, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the appropriate court within that jurisdiction.
13. Changes to Terms & Conditions
RockAuto reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on the website, and the date of the most recent revision will be indicated at the top of this page. It is your responsibility to review these terms periodically to stay informed about any changes.
14. Contact Information
If you have any questions or concerns about these Terms & Conditions or need assistance with your order, please contact RockAuto’s customer service team. We can be reached via the contact form on our website or through the customer service email provided on the “Contact Us” page.
15. Severability
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision will be severed from the rest of the agreement without affecting the validity and enforceability of the remaining provisions.
Conclusion
By using RockAuto’s services, you agree to these Terms & Conditions. We value your trust and strive to provide a seamless shopping experience for all your automotive needs.
Questions
What is RockAuto?
RockAuto is an online auto parts retailer offering a wide range of vehicle parts for all makes and models. With competitive pricing, fast shipping, and an easy-to-navigate website, RockAuto makes it simple to find and order the auto parts you need, all from the comfort of your home.
RockAuto offers a wide variety of auto parts including engine components, brakes, suspension parts, transmission parts, electrical parts, and accessories. Whether you need parts for a repair or upgrade, RockAuto has everything you need for most vehicles and models.
To find the right part, enter your vehicle’s make, model, and year on the homepage. RockAuto’s detailed product descriptions, part numbers, and images help ensure compatibility. You can also search by category, or use part numbers to match your exact needs.
Product availability is displayed on each item’s page. If an item is unavailable, it may show as “out of stock” or indicate a backorder. For updates on specific parts or if you need help finding alternatives, contact RockAuto customer service.
Shipping times vary based on your location and the shipping method chosen. Typically, domestic orders arrive in 2-7 business days. For international shipping, delivery times may vary based on the destination. Tracking details are provided after shipment.
RockAuto sells both OEM (Original Equipment Manufacturer) and aftermarket parts. Each product page clearly indicates whether the part is OEM or aftermarket. You can choose based on your preference for quality, price, or brand.
Orders are processed quickly at RockAuto. If you need to make changes, contact customer service immediately. If the order has already shipped, you will need to follow the return process. Modifications are not possible once the order is fulfilled.
To redeem a gift certificate, simply enter the gift certificate number during checkout. The amount will be applied to your total order. If the value of the gift certificate exceeds your order total, the remaining balance will be available for future use.
Most parts come with a manufacturer’s warranty, which is outlined in the product description. If you need warranty assistance, you can contact RockAuto’s customer service or directly reach out to the part manufacturer for guidance on claims and returns.
Each product page on RockAuto includes detailed fitment information, including compatibility based on vehicle make, model, and year. If you’re unsure, use the vehicle selector tool to confirm the part’s compatibility, or contact RockAuto customer support for assistance.
Once your order ships, RockAuto sends a tracking number via email. You can track your order on the carrier’s website or log in to your RockAuto account for status updates. All orders can be tracked directly through the “My Account” section on the website.
